Skip to Content

STANDARD TERMS AND CONDITIONS OF SALE

Welcome to https://www.yasminaauthentic.com. We strive to ensure our customers and users ("you") receive an effortless shopping experience, and we hope that you enjoy all our Website has to offer.

https://www.yasminaauthentic.com/  (collectively the "Website") is owned and operated by ALWAN ALMAGHRIB E-TRADE, trading as Yasmina Authentic ("Yasmina"), for its own benefit and the benefit of its affiliates and subsidiaries (together "we", "us" or "our"). ALWAN ALMAGHRIB E-TRADE is an individual company incorporated under the laws of the United Arab Emirates, with commercial license number 930511.

Please read these terms of service (the "Terms of Service"), and any other terms applicable to the use of the Website, including the Website Terms of Use ("Website Terms"), the privacy & cookie policy (the "Privacy Policy"), as together they form the terms governing the relationship between us and you (collectively, the "Terms"). We may need to change or update our Terms from time to time as we strive to improve our services. We will notify you of any changes to the Terms either via email, a notification you will receive when accessing the Website, or other reasonable means, but it is your responsibility to read the Terms prior to using the Website or our services. If you do not consent to these Terms, you must cease access and use of the Website. Your continued use of the Website constitutes your acceptance of the Terms.

When you place an order for products or services through our Website (an "Order"), you are deemed to have consented to the latest version of the Terms then posted on our Website. If a change in law takes effect which requires us to change our Terms after you have placed an Order but before it has been accepted by us, you acknowledge that the change will apply to your Order. In all other cases, the version of the Terms posted on the Website at the time your Order was placed will apply.

ELIGIBILITY

We aim to make the Website and the services we offer available to all our customers. However, to use the Website, you must be at least 18 years of age, and able to lawfully: (i) make payment through one of our accepted payment methods; (ii) agree to these Terms; and (iii) enter into binding contracts with us.

PROHIBITION ON COMMERCIAL USE

The Website is for customers' personal use only. We do not provide the Website, products or the services supplied by us through the Website for commercial usage. We reserve the right to decline Orders of unusual quantities and/or where we suspect commercial usage by the purchaser. We may take any steps we deem necessary, including taking appropriate legal action against violators.

CANCELLATION AND CHANGES

You may, at any time prior to your Order being marked as "Processed" on our online Order tracking system, contact us or use the Website to cancel or change the Order. If you do so, we will at your request either: (i) cancel the Order free of charge and issue you with a full refund, or (ii) we may agree to make certain changes to the Order, subject to stock availability and any applicable price adjustments. If the Order has already been processed by us, you will be unable to cancel the Order or make changes to the Order. You can return the items in accordance with our returns process after you receive the Order for a refund, and alternatively, place a new Order with the items you wish to purchase.

Online Returns

General Conditions Applicable to Returns

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked" free-returns policy which allows you to return delivered items to us for any reason up to 3 days after the delivery of your Order.

In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 30 days of Order receipt with the following conditions:

  • Items must be unused and in full sellable condition (or the condition in which they were received from us or our agents). Sendalas must be in brand-new condition and without any damage.
  • Items must be in their original packaging/box/dust-cover and with product tags/instructions still attached.
  • The return must be accompanied by the original Order confirmation.

Returns Process

Items can be returned by arranging collection from your delivery address by either:

  1. contacting us by calling our UAE toll free number +971509209471 or by mail  info@yasminaauthentic.com

Refund Process

Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).